Customer Education

On newer cars, a tune-up is scheduled maintenance which involves replacing some parts, including spark plugs. Typically, spark plugs can last 90,000-100,000 miles before they need to be replaced.

A basic automotive maintenance package should include an oil and filter change, a tire rotation and an overall vehicle inspection. This inspection includes hoses, belts, steering, suspension and safety items such as seatbelts.

Basic maintenance should be done every 5,000 miles to maintain optimum performance and prevent internal damage.

Yes, your auto manufacturer provides the information as a sort of promise: as long as you maintain the provided schedule, your vehicle will do everything they've promised. Following this schedule is one of the best ways to sustain your vehicle's performance for years to come.

No, as long as the mechanic/repair facility is licensed and provides documentation of the repair, such as an invoice.

In some cases, synthetic oil may give you better performance. Some cars are designed to use synthetic oils. If it is not recommended by the manufacturer, then regular mineral-based oil changes every 5,000 miles should be sufficient.

You should absolutely have a licensed technician inspect a used car before purchasing it. This is especially true for vehicles with over 50,000 miles.

Safely pull the vehicle to a stop and turn off the engine immediately. Stay out from under the hood, as you could be injured. Call a tow truck and do not drive your car to avoid further damages.

This could be due to tire balancing, worn suspension components or alignment issues, all of which are easy to repair.

This is typically caused by warped brake rotors, which can cause vibration during braking. This is seenly mostly in after-market brake pads that are not factory manufactured. Always use geniune factory parts for quality performance.

In some cases, it could just be water condensation, but if you discover frequent puddles under your car, have a professional check for any fluid leaks.

Genuine parts are only sold by dealerships and are the highest quality parts available for your vehicle. Original equipment manufacturer (OEM) parts can perform adequately, but are not the same as the ones from the manufacturer nor do they have the same durability. In many cases, they also have shorter warranties or none at all!